Returning Products
Customers can contact to return products during business hours:
9.00-17.00 Monday – Friday
via
FACEBOOK : Italjet Dragster Thailand
LineOA : @italjet
Tel: 083-985-7313
the User can send products back to:
Maverix Group Company Limited
318 / 29-30 Soi Sukhumvit 22, Khlong Toei Subdistrict, Khlong Toei District, Bangkok 10110
Contact number +66839857313
1. Product replacement After the customer receives the product, the product can be exchanged in the event that the product does not comply with the product warranty conditions. that has been specified on the website or the website owner The product delivered does not match the order. The product and packaging must be in their original condition. There will be no damage or damage if it does not comply with the requirements. Website owner We reserve the right to exchange products in all cases.
2) Product Returns: Within the warranty period, if the product is damaged due to a manufacturing defect or damage caused during transportation, and under the condition that the user has recorded video evidence at the time of opening the package, the Website Owner is willing to accept the return of the product. This does not cover errors made by the user of the website when ordering, such as wrong color, wrong model, or wrong type, etc.
3. In the case where website users pay in full or in installments. Cut through credit cards of commercial banks registered in Thailand. Refunds will be made back to the credit card used by the website user for payment. It takes approximately 15-20 business days, which depends on the credit card deduction cycle of the website user's cardholder bank.
4. In the case where the website user pays the full amount. Cut through debit cards of commercial banks registered in Thailand. Refunds will be made back to the debit card. that website users use to make payments It takes approximately 45 - 60 business days from the date the website user receives notification from Website owner It will depend on the conditions of the cardholder's bank and website user.
5. In the case where the website user pays the full amount. Through money transfer channels The money will be refunded back to the account number that the website user notified. It takes approximately 5-7 business days from the date the website user received notification from Website owner (after website owner Complete documentation for refund has been received from the customer)
6. In the case of successful payment or the product has been shipped. The website owner reserves the right not to cancel, refund, change, or amend product orders in the following cases:
– Cases of an error in ordering the wrong product, wrong color, wrong model, wrong type, etc.
– Cases arising from changes in product prices that may occur in the future,
including various gift vouchers
– Cases that arise from wanting to add additional discounts, forgetting to add discount codes, etc.
- Cases arising from a change of mind of the User.
In cases of dissatisfaction with the quality of products or services provided by the website owner, individuals, or other legal entities that may be involved,
How to refund money for customers who transferred money via bank account
Information that customers must provide to receive a refund includes:
– Order number
– Tracking number slip to track product status
– Name of account owner
- Bank name
- Bank account number
*** Products must be returned with complete accessories,
no defects or damage.
The package must be in original condition. If the conditions are not met,
the Website Owner reserves the right not to accept product returns.
***The User will receive a refund via bank transfer within 7 days after the Website Owner has received the package***
Terms and conditions and refund procedures for the User who makes payments via credit card:
– It is not a payment transaction that the cardholder rejects.
– The item has not been fully refunded.
– The item has been deducted from the limit (capture).
– Items that are no more than 1 year old
– No more than 15 refunds have been received (refunds are set to not exceed 15 times/item).
The Website Owner will initiate the refund process within 1 day after the User notifies. The process of refunding will depend on the policy of each bank. Generally, credit cardholders will receive their refund in the next billing cycle, while debit cardholders will receive their refund within 30-60 days.
If the cardholder has not received a refund, it is recommended that the cardholder directly contact the issuing bank by calling the telephone number specified on the back of the card.